Manager - Online Operations Release Management Job
Date: Apr 19, 2012
Location: Minneapolis, MN, US
Manager - Online Operations Release Management(Job Number: INF000339)
JOIN US AS A: Manager - Online Operations Release Management
Similar Industry Titles and Key Words
- Manager, Senior Manager, Director of:
- Release Management, Release, Website Release, Online Operations, eCommerce Operations, Web Operations, Technical Operations, Technology Operations, Network Operations Center, NOC
About This Opportunity
The Online Operations team is the global group responsible for overall health, stability, and performance of the site. The team provides 24x7 business and technology support and owns the eCommerce business process support, application, and infrastructure support functions.
Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.
As the Manager of the Release Team, you will build and lead the team that will:
- Ensure a high quality eCommerce/Multi-Channel platform with industry leading stability.
- Understand changes happening in the business and across the technology platform.
- Partner with the multi-channel business innovation team to assess and manage the impact of future development.
- Design, implement, maintain and support the Release program for Target.com and other emerging digital platforms (mobile, tablet, social, etc).
As a manager in our Online Operations organization, you will:
- Build a high performing team of industry experts.
- Understand the business to ensure strong service levels and satisfaction.
- Drive rapid engagement and collaboration across teams and partners to meet goals and ensure operational excellence.
- Understand the complexity and challenges in developing a global team with multiple vendor partners.
- Proactively recommend and institute process, tool, and methodology improvements based on industry best practices and present proposed solutions to various teams in the organization.
- Maintain visibility across business and technology initiatives to optimize release schedules.
- Establish uniform Online Operations practices and build automated and proactive processes.
- Evaluate metrics and engineer new ones to measure the quality and efficiency of the team.
- Provide input to resource planning, cost estimation, budget development and cost control.
Requirements
- Minimum of 3 years leadership experience
- Minimum of 2 years in an Online Operations role supporting a high traffic and industry leading web/digital platform, specifically eCommerce, gaming, banking, news, social or entertainment
- Minimum of 8 years progressively responsible technology experience
- Strong interpersonal, verbal, presentation and written communication skills
Benefits
Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. Target is an Equal Employment Opportunity Employer and is a drug-free workplace.
About Target®
Expect the Best. At Target, we have a vision: to become the best – the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members’ futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.
Minneapolis-based Target Corporation serves guests at stores nationwide and at Target.com. Target is committed to providing a fun and convenient shopping experience with access to unique and highly differentiated products at affordable prices. Since 1946, the corporation has given 5 percent of its income through community grants and programs like Take Charge of Education®.
Primary Location
: United States-Minnesota-Minneapolis
JOIN US AS A: Manager - Online Operations Release Management
Similar Industry Titles and Key Words
- Manager, Senior Manager, Director of:
- Release Management, Release, Website Release, Online Operations, eCommerce Operations, Web Operations, Technical Operations, Technology Operations, Network Operations Center, NOC
About This Opportunity
The Online Operations team is the global group responsible for overall health, stability, and performance of the site. The team provides 24x7 business and technology support and owns the eCommerce business process support, application, and infrastructure support functions.
Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.
As the Manager of the Release Team, you will build and lead the team that will:
- Ensure a high quality eCommerce/Multi-Channel platform with industry leading stability.
- Understand changes happening in the business and across the technology platform.
- Partner with the multi-channel business innovation team to assess and manage the impact of future development.
- Design, implement, maintain and support the Release program for Target.com and other emerging digital platforms (mobile, tablet, social, etc).
As a manager in our Online Operations organization, you will:
- Build a high performing team of industry experts.
- Understand the business to ensure strong service levels and satisfaction.
- Drive rapid engagement and collaboration across teams and partners to meet goals and ensure operational excellence.
- Understand the complexity and challenges in developing a global team with multiple vendor partners.
- Proactively recommend and institute process, tool, and methodology improvements based on industry best practices and present proposed solutions to various teams in the organization.
- Maintain visibility across business and technology initiatives to optimize release schedules.
- Establish uniform Online Operations practices and build automated and proactive processes.
- Evaluate metrics and engineer new ones to measure the quality and efficiency of the team.
- Provide input to resource planning, cost estimation, budget development and cost control.
Requirements
- Minimum of 3 years leadership experience
- Minimum of 2 years in an Online Operations role supporting a high traffic and industry leading web/digital platform, specifically eCommerce, gaming, banking, news, social or entertainment
- Minimum of 8 years progressively responsible technology experience
- Strong interpersonal, verbal, presentation and written communication skills
Benefits
Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. Target is an Equal Employment Opportunity Employer and is a drug-free workplace.
About Target®
Expect the Best. At Target, we have a vision: to become the best – the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members’ futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.
Minneapolis-based Target Corporation serves guests at stores nationwide and at Target.com. Target is committed to providing a fun and convenient shopping experience with access to unique and highly differentiated products at affordable prices. Since 1946, the corporation has given 5 percent of its income through community grants and programs like Take Charge of Education®.
Primary Location
: United States-Minnesota-Minneapolis
Nearest Major Market: Minneapolis
Job Segments: Management, Manager, Operations, Operations Manager